Copyright 2013. Phone-Kings.com. All Rights Reserved. We are an independent android and iphone repair shop and not affiliated with Apple, or Samsung . iphone repair in Collierville, Germantown, Cordova and surrounding Memphis areas.  

Warranty Information

Used Device Warranties

Phone Kings does not accept returns on device sales and all sales are final with no exceptions. If the device that was purchased does malfunction, Phone Kings will exchange or repair it and the warranty policies below shall be the customers exclusive remedy.

Phone Kings will repair or exchange your device at our discretion. Phone Kings allows an exchange within 30 days after the date of purchase. The exchange must be for the same or higher price as the item exchanged. If the device is a higher price than previously purchased, customer must pay the difference of the higher priced item.

Phone Kings 100% warrants that the device is in good working order for 30 days after the date of purchase (unless otherwise stated). We offer a limited lifetime warranty on all Apple screens and screen repairs. We offer a 90 day warranty on all other repairs (unless otherwise stated). If the original screen on a device is defective (Touch issues, Lifting issues not due to ANY physical damage) Phone Kings will cover the screen repair which includes parts and labor.

Phone Kings has the right to decline any warranty on a device if deemed reasonable within our warranty disclaimer.

Any device sold by Phone Kings that has been opened by anybody else but an Phone Kings technician, team member, or manager will automatically void any warranty your purchase carries, absolutely no exceptions.

What does my warranty not cover?

Phone Kings limited warranty does not cover any physical damage, liquid damage, accessories, any normal wear and tear and any component board repairs. If liquid damage or any physical damage occurs after a repair is completed and paid for, the warranty Phone Kings provides will be voided.

Examples of voided warranties can include but are not limited to: LCD or LED cracks, purple ink splotches on LCD/LED completely black screen but sound is still able to be heard, software upgrades leaving the device non responsive or unusable, device failure, any liquid damage, frame or housing damage, bent devices, microcracks, deep scratches, white lines, red lines, green lines, any display colors other than installed.

Phone Kings has the right to reject any type of warranty work if a team member feels a warranty has been voided by physical damage,or through tampering from a person or 3rd party.

Samsung screen repair warranty come with a 60 day warranty . It does not cover any breaks such as colored lines in display , purple ink like splatters, broken glass, inside lcd break as those are indications of physical damage. We also can't warranty any device that has a bent frame or damaged frame as those make screen breaks more likely to happen. Water damage automatically voids the warranty. We try our best to be as detailed as possible so there are no surprises. 

What does my Samsung or other non iPhone screen repair cover?

Call or visit one of our locations 


Phone Kings 
4880 Summer Avenue
Memphis,TN 38122
901-767-0760


Phone Kings
2130 W. Poplar Avenue Suite 102
Collierville, TN 38017
901-316-8889

What does my iPhone Screen Repair warranty cover?


Phone Kings limited lifetime warranty on iPhone screen repairs covers any manufacture related part defects installed by Phone Kings and does not cover any other additional damages proceeding the repair. With our “hassle free” warranty, if we repair your device and the part installed is defective, we will replace it under our manufacture lifetime warranty as long as there is no physical damage or liquid damage.

For repairs covered by our warranty, we will repair your defective part free of charge. Defects include, but are not limited to, touch issues, screen sensitivity issue, or lcd frame lifting not caused from user damage.







What does my warranty not cover?



Phone Kings limited warranty does not cover any physical damage, liquid damage, accessories, any normal wear and tear and any component board repairs. If liquid damage or any physical damage occurs after a repair is completed and paid for, the warranty Phone Kings provides will be voided.

Examples of voided warranties can include but are not limited to: LCD or LED cracks, purple ink splotches on LCD/LED completely black screen but sound is still able to be heard, software upgrades leaving the device non responsive or unusable, device failure, any liquid damage, frame or housing damage, bent devices, microcracks, deep scratches, white lines, red lines, green lines, any display colors other than installed.

Phone Kings has the right to reject any type of warranty work if a team member feels a warranty has been voided by physical damage,or through tampering from a person or 3rd party.


Microsoldering 


Any soldering work is warrantied for 30 days and only the work done is warrantied. Any other issues that occur after (extremely rare) are not covered. Please understand that sometimes microsoldering jobs can be finicky and by simply fixing one issue can trigger another issue which is something that is out of our control. Again it's extremely rare, but we are just putting it out there.


Charging port repairs 


30 day warranty. It will not cover if you break it or your device is water damaged.


Battery replacement


Warranty is for a period of 60 days. The only thing that voids the warranty is if your phone is water damaged.